Privacy statement

This privacy statement explains the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”) within our online offer. With regard to the terminology used, e.g. “Processing” or “Responsible”, we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).

The person responsible for the data processing on this website is Thomas Urban and you can reach him at the following e-mail address: thomas.urban(at)glds.de

Structure

1. Types of processed data
2. Terms used
3. Relevant legal bases
4. Security measures
5. Cooperation with contract processors and third parties
6. Rights of concerned persons
7. Right of withdrawal
8. Right of objection
9. Cookies and right to oppose direct mail
10. Deletion of data
11. Business-related processing
12. Hosting
13. Collection of access data and logfiles
14. Provision of contractual services
15. Establishing of contact
16. Google Analytics
17. Newsletter
18. Email-Advertising
19. Credit Check
20. Call Tracking
21. Uptain
22. Perspective Software GmbH

1. Types of processed data:

Inventory data (e.g. names, addresses).
Contact details (e.g. e-mail, phone numbers).
Content data (e.g. text input, photographs, videos).
Usage data (e.g. websites visited, interest in content, access times).
Meta / communication data (e.g. device information, IP addresses).

2. Terms used

“Personal data” means any information relating to an identified or identifiable natural person (hereinafter the “person concerned”); a natural person is considered as identifiable, which can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier (e.g. cookie) or to one or more special features that express the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person. “Processing” means any operation performed with or without the aid of automated means or any such set of operations associated with personal data. The term goes far and includes virtually every handling of data.
“Pseudonymization”means the processing of personal data in such a way that personal data can no longer be attributed to a specific person concerned without the need for additional information, provided that such additional information is kept separate and subject to technical and organizational measures to ensure that the personal data is not assigned to an identified or identifiable natural person;
“Profiling” means any kind of automated processing of personal data which involves the use of such personal data to evaluate certain personal aspects relating to a natural person,in particular to analyze aspects or predict preferences relating to job performance, economic situation, health, personal preferences, interests, reliability, behavior, whereabouts or change of location of this natural person;
“Responsible person” means the natural or legal person, public authority, agency or body which alone or jointly with others determines the purposes and means of processing personal data.
“Processor” means a natural or legal person, public authority, agency or body that processes personal data on behalf of the controller;

3. Relevant legal bases

In accordance with Art. 13 GDPR we inform you about the legal basis of our data processing. Unless the legal basis in the data protection declaration is mentioned, the following applies: The legal basis for obtaining consent is Article 6 paragraph 1 lit. a and Art. 7 GDPR, the legal basis for the processing for the performance of our services and the execution of contractual measures as well as the response to inquiries is Art. 6 paragraph 1 lit. b GDPR, the legal basis for processing in order to fulfill our legal obligations is Art. 6 paragraph lit. c GDPR and the legal basis for processing in order to safeguard our legitimate interests is Article 6 paragraph1 lit. fGDPR. In case that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 paragraph 1 lit. dGDPRis the legal basis.

4. Security measures

We take appropriate technical measures in accordance with Art. 32 GDPR, taking into account the technical progress, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of natural persons and appropriate technical and organizational measures to ensure a level of protection appropriate to the risk; Measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as their access, input, disclosure, guarantee of availability and separation. In addition, we have established procedures that ensure the observation of concerned person’s rights, data erasure and reaction to data vulnerability. Furthermore, we consider the protection of personal data already in the development or selection of hardware, software and procedures according to the principle of data protection through technology design and by privacy-friendly default settings (Art. 25 GDPR).

5. Cooperation with contract processors and third parties

If, in the context of our processing, we disclose data to other persons and companies (contract processors or third parties), transmit them to them or otherwise grant access to the data, this will only be done on the basis of a legal permission (e.g. if a transmission of the data to third parties, as required by payment service providers,pursuant to Art. 6 paragraph1 lit.b GDPR is necessary to fulfill the contract), you have consented to a legal obligation or based on our legitimate interests (e.g. the use of agents, webhosts etc.).
If we commission third parties to process data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR.

6. Rights of concerned persons

You have the right to ask for confirmation as to whether the data in question is being processed and for information about this data as well as for further information and a copy of the data in accordance with Art. 15 GDPR.
According to Art. 16 GDPR you have the right to demand the completion of your data or the correction of the incorrect data that concerns yourself.
In accordance with Art. 17 GDPR, you have the right to demand that the relevant data is deleted immediately or, alternatively, to require a restriction of the processing of data in accordance with Art. 18 GDPR.
You have the right to demand that the data that concerns yourself, which you have provided to us, is obtained in accordance with Art. 20 GDPR and request their transmission to other persons responsible.
Moreover, you have the right according to. Art. 77 paragraph 3 GDPR to file a complaint with the responsible supervisory authority.

7. Right of withdrawal

You have the right to revoke your consentin accordance with. Art. 7 paragraph 3 GDPR with effect for the future.

8. Right of objection

You can object to the future processing of your data in accordance with Art. 21 GDPR at any time. The objection may in particular be made against the processing for direct mail purposes.

9. Cookies and right to oppose direct mail

“Cookies” are small files that are stored on users’ computers. Different information can be stored within the cookies. A cookie is primarily used to store the information about a user (or the device on which the cookie is stored) during or after his visit to an online offer. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online service and closes his browser. In such a cookie, e.g. the contents of a shopping cart are stored in an online store or a login jam. The term “permanent” or “persistent” refers to cookies that remain stored even after the browser has been closed. Thus, e.g. the login status will be saved if users visit it after several days. Likewise, in such a cookie the interests of the users can be stored, which are used for range measurement or marketing purposes. A “third-party cookie” refers to cookies that are offered by providers other than the responsible person who manages the online offer (otherwise, if it is only their cookies, this is called “first-party cookies”). We can use temporary and permanent cookies and clarify this in the context of our privacy policy.
If users do not want cookies stored on their computer, they will be asked to deactivate the option in their browser’s system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
A general contradiction to the use of cookies used for online marketing purposes can be explained in a variety of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by switching them off in the settings of the browser. Please note that not all features of this online offer may be used then.

10. Deletion of data

The data processed by us are deleted or limited in their processing in accordance with Articles 17 and 18 GDPR. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their purpose and the deletion does not conflict with any statutory storage requirements. Unless the data is deleted because it is required for other and legitimate purposes, its processing will be restricted, i.e. the data will be blocked and not processed for other purposes. This applies, for example for data that must be kept for commercial or tax reasons.
According to legal requirements in Germany, the storage takes place in particular for 10 years according to §§ 147 paragraph 1 AO, 257 paragraph 1 no. 1 and 4, paragraph 4German Commercial Code (books, records, management reports, accounting documents, trading books, relevant for taxation documents etc.) and 6 years in accordance with § 257 paragraph 1 no. 2 and 3, paragraph 4 German Commercial Code (commercial letters).
According to legal regulations in Austria the storage takes place especially for 7 years according to § 132 paragraph1 BAO (accounting documents, receipts / invoices, accounts, receipts, business papers, statement of income and expenses etc.), for 22 years in connection with real estate and for 10 years in the case of documents relating to electronically supplied services, telecommunication, broadcasting and television services provided to non-entrepreneurs in EU member states and for which the Mini-One-Stop-Shop (MOSS) is used.

11. Business-related processing

In addition we process

Contract data (e.g. subject-matter of a contract, duration, customer category)
Payment data (e.g. bank details, payment history)

from our customers, interested parties and business partners for the purpose of providing contractual obligations, service and customer care, marketing, advertising and market research.

12. Hosting

The hosting services we make use of arefor the purpose of providing the following services: infrastructure and platform services, computing capacity, memory capacity and database services, security and technical maintenance services we use to operate this online service.
Here, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer in accordance with Art. 6 paragraph 1 lit. f GDPR in conjunction with Art. 28 GDPR (conclusion of processing of data contract).

13. Collection of access data and logfiles

On the basis of our legitimate interests within the meaning of Art. 6 paragraph1 lit. f. GDPR we or our hosting provider collect data on every access to the server on which this service is located (so-called server logfiles). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Logfile information is stored for security purposes (e.g. to investigate abusive or fraudulent activities) for a maximum of 7 days and then deleted. Data whose further retention is required for evidential purposes shall be exempted from the cancellation until final clarification of the incident.

14. Provision of contractual services

We process inventory data (e.g. names and addresses as well as contact information of users), contract data (e.g. services used, names of contact persons, payment information) for the purpose of fulfilling our contractual obligations and services in accordance with Art. 6 paragraph1 lit b. GDPR. The entries marked as obligatory in online forms are required for the conclusion of the contract.
As part of the use of our online services, we store the IP-address and the time of each useraction. The storage is based on our legitimate interests as well as the user’s protection against misuse and other unauthorized use. A transfer of these data to third parties does not take place unless it is necessary for the prosecution of our claims or there is a legal obligation in accordance with. Art. 6 paragraph1 lit. c GDPR.
The deletion of the data takes place after expiration of legal warranty and comparable obligations, the necessity of the storage of the data is checked every three years; in the case of legal archiving obligations, the deletion takes place after its expiration. Information in the customer’s account remains until it is deleted.

15. Establishing of contact

When contacting us (e.g. by contact form, e-mail, telephone or via social media) the information of the user to process the contact request and its processing in accordance with. Art. 6 paragraph1 lit. b) GDPR are processed. User information can be stored in a Customer Relationship Management System (“CRM System”) or comparable request organization.
We delete the requests, if they are no longer required. We check the necessity every two years; Furthermore, the legal archiving obligations apply.

16. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Article 6 (1) (f) GDPR). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to evaluate the use of our online offer by the user, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and the internet. Pseudonymous user profiles can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent cookies from being saved by making the appropriate settings in their browser software; Users can also prevent Google from collecting the data generated by the cookie and related to their use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http: // tools .google.com / dlpage / gaoptout? hl = de.
Further information on the use of data by Google, setting and objection options can be found in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https: // adssettings.google.com/authenticated).
The personal data of the users will be deleted or anonymized after 14 months.

17. Newsletter

You can subscribe to a newsletter on our website. Registration is voluntary. When you subscribe to our newsletter, we use the data you provide to send you news and offers from our company at regular intervals. We use Art. 6 I a) GDPR as the legal basis for this processing. You can unsubscribe from our newsletter at any time. You have two options for this, either in writing to info@glds.de or by using the designated function on our homepage under the "Newsletter" section. If you unsubscribe from our newsletter, we will delete the data that you have provided to us. If there is a legal or contractual obligation to do so, the deletion will take place after the reason for the hindrance has expired. Please note that deregistration can take a few days to process.

18. Email advertising

If you have conducted business contact with us stating your email address, we reserve the right to send you emails with information and news about our company at regular intervals. The legal basis for this is Art. 6 Para. 1 f) GDPR. You have the option to object to this use of your email address at any time. Please simply contact us or file a complaint to info@glds.de.

19. Credit check

As part of the order, we may request a credit check. This credit check only takes place if a balance of interests has shown a certain risk for us as a company. This is particularly the case if a certain order volume is exceeded or we as a company have to make advance payments for the delivery. The legal basis for this balancing of interests is Art. 6 I f) GDPR. You can object to this credit check by means of an explicit, written objection, but it can then happen that certain payment options are not available to you.

20. Call tracking

Our website uses a service of Matelso GmbH, Stuttgart. If you call on a number provided by Matelso for us, information about the call is transferred to a web analysis service we use (e.g. Google Analytics). Matelso also reads cookies set by our analysis service or other parameters of the website you visit, e.g. referrer, document path, remote user agent. The relevant information is processed by Matelso in accordance with our instructions and stored on servers in the EU. You can find more information at: https://www.matelso.de/privacy. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

21. Uptain

We are using a Java-Script Plugin from uptain GmbH (‚uptain-Plugin‘ https://www.uptain.de) for the improvement of the interaction with our visitors. This allows us to analyse your use of the website and improve the customer approach (e.g. via a dialogue window). We collect information about your usage behaviour, including cursor movement, length of stay, clicked links and (if applicable) information provided. The legal basis for the processing is our legitimate interest in direct marketing and providing our website (Art. 6 Abs. 1 lit f GDPR). As a processor uptain GmbH is acting on our behalf and is strictly bound by our instructions. We will not transfer the information to third parties (unless we are obliged by applying law). If and to the extend the information collected by the uptain-Plugin contains personal data this data will be deleted immediately after your visit to our website. You may deactivate uptain by clicking on the following link:

https://www.globus-hebetechnik.de/Privacy-statement?__up_tracking_unsubscribe

Our company has appointed a data protection officer. If you have any questions about data protection issues, please do not hesitate to contact our data protection officer.

22. Perspective Software GmbH

Provision of the online offer
We use an external service provider for the provision of our online offer: Perspective Software GmbH, Mailbox 659770, D-96035 Bamberg (hereinafter referred to as “Perspective”). Perspective itself stores your data exclusively on European servers. However, there is a possibility that your data may be accessible to facilities in the United States of America, as Perspective uses sub-processors based in the USA. Since July 2023, the EU-US Data Privacy Framework (DPF) adopted by the EU Commission applies as the legal basis for these potential transfers. Perspective's sub-processors are thus committed to a high level of data protection. Nevertheless, there is still a risk that your data could be processed by US authorities for monitoring and surveillance purposes. Therefore, for such data transfers to the United States, Perspective provides additional measures and safeguards in accordance with the requirements of the GDPR to ensure an adequate level of protection. For example, through the conclusion of standard contractual clauses between Perspective and the sub-processors.

I. Description and scope of data processing
Perspective processes your data for us so that we can provide you with our online services. For this purpose, your IP address is automatically transmitted to Perspective in order to transmit the content and functions of our online services to your browser or device.
The following data may be collected:
1. information about the browser type and version used
2. the operating system of your computer
3. the internet service provider you use
4. the IP address of your terminal device
5. the date and time of your access to the funnel
6. websites from which you came to our website (“referrer”)

II Legal basis for data processing
Perspective stores the data mentioned under I. in so-called log files. This is done to ensure
- ensuring a smooth connection to the website,
- to ensure a comfortable use of our website
- the evaluation of system security and stability and
- for other administrative purposes.
The temporary storage of the IP address by the system is also necessary to enable the website to be delivered to your computer. For this purpose, the IP address of your computer must remain stored for the duration of the session.

Our legitimate interest in data processing also lies in these purposes. The legal basis for data processing is therefore Art. 6 para. 1 sentence 1 lit. f GDPR.

III Duration of the processing
The personal data processed by Perspective is deleted as soon as it is no longer required to achieve the purpose for which it was collected:
- In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
- In the case of storage of the IP address in log files, this is the case after 7 days at the latest.

IV. Rights of data subjects
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority in the event of violations of the GDPR.
Because data processing is carried out on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defense of legal claims (objection pursuant to Art. 21 para. 1 GDPR). Since the collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of our website, you should not be able to object in most cases.

You also have the right to request the restriction of the processing of your personal data under certain circumstances. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
- If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

Contact and inquiry management
We use an external service provider for the provision of contact, inquiry or application forms: Perspective Software GmbH, Mailbox 659770, D-96035 Bamberg (hereinafter referred to as “Perspective”). Perspective itself stores your data exclusively on European servers. However, there is a possibility that your data may be accessible to facilities in the United States of America, as Perspective uses sub-processors based in the USA. Since July 2023, the EU-US Data Privacy Framework (DPF) adopted by the EU Commission applies as the legal basis for these potential transfers. Perspective's sub-processors are thus committed to a high level of data protection. Nevertheless, there is still a risk that your data could be processed by US authorities for monitoring and surveillance purposes. Therefore, for such data transfers to the United States, Perspective provides additional measures and safeguards in accordance with the requirements of the GDPR to ensure an adequate level of protection. For example, through the conclusion of standard contractual clauses between Perspective and the sub-processors.

I. Description and scope of data processing
When using Perspective's contact, inquiry or application forms, the following data is transmitted to Perspective's servers:
- Date and time of access
- Websites from which you came to our website (“referrer”)
- Context information (e.g. button clicks on the pages, selections made on the pages)
- Contents of all completed text fields (e.g. contact details, such as your name or address, or other personal data, depending on the question shown in the specific text field)
- Files uploaded by you

II Purpose Legal basis for data processing
‍‍The purpose of this data processing is to ensure the communication you have initiated.
The processing of your data from contact, inquiry or application forms is therefore initially based on your consent. The legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. If a contract is initiated via an inquiry form, the legal basis is also Art. 6 para. 1 sentence 1 lit. b GDPR. The legal basis for the processing of data in an application form may be Art. 88 GDPR in conjunction with 26 BDSG in addition to Art. 6 para. 1 sentence 1 lit. f GDPR.

III Duration of processing
Your personal data will be stored for as long as it is necessary to fulfill the purpose of processing or until you withdraw your consent. Exceptions to this principle are data that Perspective must retain due to legal obligations. These include, for example, retention obligations under commercial and tax law. These retention periods are - currently - up to ten years. For application data, if no employment relationship is established, your data will be deleted no later than six months after completion of the application process, unless you have expressly consented to longer storage.

IV. Rights of data subjects
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of your data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority in the event of violations of the GDPR.
You can revoke your consent to data processing at any time by sending us an informal message (e.g. by e-mail). The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to request the restriction of the processing of your personal data under certain circumstances. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
- If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

Contact details of the data protection officer:

Markus Kowall

IT Südwestfalen GmbH
Kalver Straße 23
58515 Lüdenscheid

Telefon: +49 (2351) 672 57350

Datenschutz(at)itswf.citadelle.ag